Family Healthcare Erindale | Contact Us
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Contact Us

Please feel free to contact us on any of our details below.

Appointments must be made by phone.

Family Healthcare Erindale

386 Kensington Road, Erindale, SA, 5066

(08) 431 2077

(08) 8364 2543

Email Policy

Family Healthcare Erindale ensures that communication with patients via electronic means is conducted with appropriate regard to privacy.

Electronic communication could be intercepted or read by someone other than the intended recipient and it is at your discretion for proceeding with electronic communication.  Family Healthcare Erindale cannot guarantee that electronic communications will be private.

Our Practice Policy for sending and receiving email communications with patients is as follows:

Patient email address will be verified by the Practice before sending an email

  • Patients are able to obtain advice or information related to their care by electronic means, this includes email. All significant electronic contact with patients is recorded in the patient health record
  • Family Healthcare Erindale have an automatic email response system set up so that whenever an email is received into the Practice, the sender receives an automated message reinforcing information regarding the risks.

If you agree to receiving and sending emails to Family Healthcare Erindale please sign the email consent form located at Reception when you next attend the Surgery.

 

Patient Feedback & Suggestions

We are happy to receive all feedback or discuss any concerns you may have regarding the service provided at our Medical Centre. Please feel free to contact our Practice Manager on the above email or speak to your treating doctor to discuss further.

If you are not satisfied or your complaint cannot be resolved within the Practice, you may wish to contact the Health & Community Services Complaints Commissioner.

Health & Community Services Complaints Commissioner
Level 4 East,
50 Grenfell Street
ADELAIDE SA 5000
Phone 08 8226 8666
hcscc.sa.gov.au